Sales Support Specialist
Job Title: Sales Support Specialist
Reports to: Operations Manager
Work Location: Midtown Manhattan
Job Schedule: Full time, in-office
Salary Range: $65k-90k
About Tekscape:
Tekscape is a recognized managed IT services company since 2007, headquartered in New York City. Currently, we operate via two physical locations in the United States. Based on our engineers’ deep technical knowledge and leveraging our strategic relationships with the world’s leading cloud providers, Tekscape excels at supporting companies globally with information technology solutions. We work in a collaborative environment that fosters and rewards innovation. Tekscape services include managed IT, managed security services, cloud computing, compliance, and collaboration.
Job Description: The Sales Support Specialist plays a crucial role in ensuring the effective operation of our sales team. Your primary responsibility will be to provide comprehensive support to our sales representatives and business development team, enabling them to focus on building and maintaining client relationships while you handle administrative and logistical tasks.
You will be a key liaison between the sales team and other departments within the organization, ensuring effective communication and coordination to help grow our business. This role will also be heavily involved in working with 3rd party vendors and distributors to secure the best prices for Tekscape on products and services to be resold to our clients.
Job Duties & Responsibilities:
- Prepare sales quotes for products and services for our customers in a timely manner to adhere to SLAs.
- Register sales deals with applicable manufacturers (Cisco, Dell, HP, etc) for discounts.
- Lead all agreement renewal activities (vendor subscriptions) including quoting, pricing and quote delivery for our clients.
- Convert all won sales opportunities into sales orders for the next stage in purchasing.
- Manage sales documentation and ensure compliance with company policies and procedures.
- Maintain accurate sales opportunity data within CRM (ConnectWise)
- Assist in the preparation of sales forecasts, reports, and presentations for sales meetings and reviews.
- Coordinate internal meetings and communications to keep the sales team informed and aligned.
- Respond promptly to customer inquiries and provide assistance as needed for sales related activities.
- Coordinate with the sales team to ensure timely follow-up on tasks within CRM (ConnectWise).
- Contribute insights and recommendations to optimize sales strategies and processes.
- Generate reports and dashboards to track sales performance metrics and key performance indicators (KPIs).
Qualifications:
- Bachelor’s degree in business, management, sales or a related field (preferred).
- Proven experience in sales support and customer service.
- MSP experience strongly preferred.
- Experience with ConnectWise Manage and ConnectWise Sell.
- Product knowledge for selling Cisco and Microsoft solutions to customers.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
- Excellent communication, organization, and problem-solving skills.
Tekscape employees enjoy the following benefits:
- Excellent Benefits (including medical, dental, vision, life insurance, FSA
- Paid Parental Leave (NYS Paid Family Leave)
- 401(k) plan with matching company contribution
- Vacation/ Paid Time Off / Sick Leave
- Professional Development Programs
- Employee Referral Programs
- Corporate-Branded Swag
We are an Equal Opportunity Employer that truly believes in the benefits of diversity! Tekscape engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies, allowing for a diverse, creative, and thoughtful development of their skills and knowledge.